cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-27T15:50:25+00:00

    Considering the Surface has brought in $6.7B in revenue to MS (as of last November), I'm surprised it took them an entire work week to push the update to us. But, I appreciate their efforts, and am happy mine is working pr0perly now.

    Since this is their flagship business product, I'm hoping they will consider having a "post-mortem" discussion and decide to strengthen their response process. This was not a serious breakdown, but a recertification that slipped through. Thank you, and learn from this episode.

    (Retired software development and testing Project Manager)

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2023-05-27T16:13:21+00:00

    Reposting this so that an email is triggered to those subscribed to this thread. Fix is now available:

    For more information, visit Windows release health.

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  3. Anonymous
    2023-05-27T16:23:34+00:00

    This whole incident, sadly, reinforces my belief that love for Windows on ARM is lacking at Microsoft. I look forward to being proven wrong in the future.

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  4. Anonymous
    2023-05-27T16:59:07+00:00

    Update your surface. Update has been released & problem is fixed!!

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