cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-24T12:32:00+00:00

    Manually setting the clock to an inaccurate date is unethical and would violate auditing policies. I need to justify date / time for billing and oversight purposes for my business, so to change the date on the machine would be not only unethical but pose an administrative burden.

    The cure here is worse than the disease. MS Legal should know this.

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  2. Anonymous
    2023-05-24T12:32:16+00:00

    This same thing has happened to me also.....has anyone heard back from Microsoft on this issue as we all seem to have had the same issue from the same day

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  3. Anonymous
    2023-05-24T12:39:32+00:00

    I have the same issue. I have just done a full clean install of Windows, reset to factory settings, and full Windows update, after trying everything else listed in the support checklist, and nothing. This is so frustrating, as like others I use my Pro X for business use. @microsoft please sort this out!

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  4. Anonymous
    2023-05-24T12:42:43+00:00

    OH MY GOODNESS! The issue 'solved' by rolling the time and date back 1 month. This in not a suitable patch, but clearly shows it is a Microsoft issue.

    I can confirm rolling back the date as I have seen in this thread switches the camera back on.

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