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Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).
I've run trough the Get Help App on my device but after following all the steps camera is still not running.
Any help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated 5/26/2023 - 10:45PM EDT
We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.
For more information, visit Windows release health.
I am having the same exact issue starting on the same day. I completely reset the system to factory default with no resolve. As with most Surface Pro X users, this is my work pc I use for teams and zoom meetings multiple times per day. This is a major issue.
Day 4 with no working camera on my Surface pro x. Lets go Microsoft we need a fix!!
Jeremy thank you for the update and your included instruction works and I am able to sign in with Windows Hello. I still haven't got any issues so far. I know it will take sometimes for the permanent fix to come and it took a little bit more than a day from when issues were first notice.
Right now the very least Microsoft Leadership can do right now is to come out and publicly apologize preferably jointly with hardware manufacturer.
I will miss the Surface Pro X experience that I could just open it up to work anywhere without having to worry about wifi and power socket. I decided that my next laptop will be MacBook Air+iPad Mini 5G. It’s a small price to pay for having two reliable devices instead of one beautiful yet unstable device.
My surface pro x is still in good condition, so Microsoft still has time to convince me otherwise. I doubt it very much that they will be able to do anything based on current set of behaviors. I rely on my computer for a lot of things, when I thought it might be broken I had to ask for cash advance from my bank to pay for the out warranty exchange, money Microsoft will be taking their sweet 45 days refunding it.
