cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-23T20:53:50+00:00

    The problem was actually reported on 5/22/23 on another thread, but the MS "solution" was unhelpful. I noticed it on that date, too. I've tried all the troubleshooting, rolled back the latest Windows update, disabled/enabled, and nothing has worked.

    I used Zoom on 5/21/23 successfully, so the problem probably started sometime after 5:30pm PST time for me.

    I'm hoping we will get a reply from MS soon.

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  2. Anonymous
    2023-05-23T20:28:27+00:00

    Device is on Windows Release Preview, last update before the problem occurred Update Stack Package - (Version 1023.508.1122.0).

    The Facial Recognition (Windows Hello) Software Device can no longer be started according to the Device Manager. Cameras do not work in any app.

    Surface Diagnostic Toolkit, uninstalling devices, uninstalling and reinstalling Windows Hello, sfc /scannow did not work.

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  3. Anonymous
    2023-05-23T20:17:31+00:00

    Exactly! Confirmed that the error started happening from 23 May 2023. This must be a bug of the driver.

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  4. Anonymous
    2023-05-23T20:03:29+00:00

    Same issue. Did everything recommended. Just quit working today--IR camera included. What is up??

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