cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-23T21:35:47+00:00

    Thank you! I tried to download updated drivers, but obviously there were none available. Great news!

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  2. Anonymous
    2023-05-23T21:27:20+00:00

    I have the same issue an was in contact with MS Support they advise me that it is a driver issue and hoping to push out a patch as soon as possible.

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    4 people found this answer helpful.
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  3. Anonymous
    2023-05-23T21:02:03+00:00

    Very frustrating, I have college classwork that has to be done through a camera monitoring app and now I cant get it done.

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  4. Anonymous
    2023-05-23T20:59:52+00:00

    Same Issue, started today (May 23rd), and tried everything nothing worked. Come on Microsoft we all paid top dollars for this device!!!!!!

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