cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-27T20:25:40+00:00

    My machine was showing the update as ready, pending restart... and then my machine locked up while I was playing videos. And now it no longer shows the update as available.

    It claims the update is installed, but it sure isn't installed, since my camera is still broken!

    EDIT: Apparently starting up after a crash, or shutting down and then turning the machine back on again, doesn't actually install the update even though it claims to be installed. When I went and formally used the Restart menu item in the Start menu, only then did it decide to actually install the update.

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  2. Anonymous
    2023-05-27T16:59:07+00:00

    Update your surface. Update has been released & problem is fixed!!

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  3. Anonymous
    2023-05-27T16:23:34+00:00

    This whole incident, sadly, reinforces my belief that love for Windows on ARM is lacking at Microsoft. I look forward to being proven wrong in the future.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2023-05-27T16:13:21+00:00

    Reposting this so that an email is triggered to those subscribed to this thread. Fix is now available:

    For more information, visit Windows release health.

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