cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-29T16:38:13+00:00

    Today my Surface Pro X indicated that there was an update available and after executing it, the problem of the bult-in cameras was solved.

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  2. Anonymous
    2023-05-29T10:03:40+00:00

    Yeah, the problem is solved I tried that solution and it's working.

    Thx Microsoft technical team

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  3. Anonymous
    2023-05-29T06:47:27+00:00

    Thanks for your comunication Jeremy. MS have to improve its comunication with their customers.

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  4. Anonymous
    2023-05-28T01:47:23+00:00

    This update fixed my camera issue

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