cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-25T12:44:29+00:00

    When will you be actively fixing?

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  2. Anonymous
    2023-05-25T11:34:16+00:00

    I am experiencing the same challenge here. We need this fixed asap!

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  3. Anonymous
    2023-05-25T10:21:16+00:00

    I restored the Surface Pro X to factory settings. Still useless and wasted a lot of my time.

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  4. Anonymous
    2023-05-25T09:06:17+00:00

    Same here. I have now spent hours trying to fix it and re-installed software all over again. THX MS

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