cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

Was this answer helpful?

50+ people found this answer helpful.
0 comments No comments

145 additional answers

Sort by: Newest
  1. Anonymous
    2023-05-25T18:41:35+00:00

    No they know it’s a security certificate. Hope they are working on it. Been down for a bit. Work around is to daye calander to may22 won’t recommend that will cause issues in other areas.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2023-05-25T17:39:16+00:00

    i log on to my surface pro x when i can so i just noticed this problem this morning and have tried EVERYTHING to fix it nothing has worked. even contacted tech support about it

    Was this answer helpful?

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Anonymous
    2023-05-25T13:13:51+00:00

    It is good that it is not hardware issue on my Surface Pro X. I have even done a factory reset. I am waiting for fix. I hope that will be release very soon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments