cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

145 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-26T08:24:08+00:00

    Don't forget the issues with authentications to VPN services and radius, that reply on date time to be within certain limits .. :/

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-05-26T08:21:18+00:00

    ... 3 days now without cameras on laptops designed for office work ... not a good thing, might as well get another brand that works.
    very pissed off about absolutely 0 information about the issue and the work being done behind the scenes to renew the certificate for hardware that has expired, (the same issue that was with Viptela SD Wan routers a few weeks ago, they solved it in about 24 hours, ask them for help if you can't solve it in less time than that.)

    Where do we send our claims for lost revenues and work due to not being able to join meetings via cam during this time ?!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-05-26T06:37:25+00:00

    Hopefully by the end of this weekend, or Monday, 5/29, you can push an update to us. Then, all the business users that utilize the camera for their livelihood won't have to go another work week with a nonfunctional tool that is essential to their jobs.

    At the least, if they had to buy an external camera, you should reimburse them for the cost by providing a claim process for cameras purchased between 5/22/23 through the date of your update.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-05-26T03:21:04+00:00

    This works partially. Big trouble with youtube and multitude of apps because if this. Unbelievable

    Was this answer helpful?

    0 comments