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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).
I've run trough the Get Help App on my device but after following all the steps camera is still not running.
Any help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated 5/26/2023 - 10:45PM EDT
We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.
For more information, visit Windows release health.
Hi everyone,
I tried the update mentioned by Jeremey ( Microsoft Corporation – System Hardware Update – 5/26/2023) that worked well. Now my camera is working.
Mohammad Jawad
I am having exactly the same issue, I upgraded to Windows 11 two months ago, but I get the same error message, the diagnostic tool didn't fix it and updating drivers didn't either.
Originally, the camera quality of my new Surface was good.
Since the new patch was released to solve this problem, the quality of the camera is disastrous.
Can you please send us an update to fix this mess?
I am considering asking for a refund of the computer because the quality of our video calls is important and most of our clients are on Apple. See the problem ?
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