cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-29T10:03:40+00:00

    Yeah, the problem is solved I tried that solution and it's working.

    Thx Microsoft technical team

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  2. Anonymous
    2023-05-28T01:47:23+00:00

    This update fixed my camera issue

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  3. Anonymous
    2023-05-23T20:28:27+00:00

    Device is on Windows Release Preview, last update before the problem occurred Update Stack Package - (Version 1023.508.1122.0).

    The Facial Recognition (Windows Hello) Software Device can no longer be started according to the Device Manager. Cameras do not work in any app.

    Surface Diagnostic Toolkit, uninstalling devices, uninstalling and reinstalling Windows Hello, sfc /scannow did not work.

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  4. Anonymous
    2023-05-23T17:09:43+00:00

    I am experiencing the same issue since today. All cameras don't work, front, back and IR so Windows Hello is actually not working too.

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