cameras are not working on my Surface PRO X device. [Answered]

Anonymous

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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145 additional answers

Anonymous

2023-05-24T18:03:50+00:00

Article today, 5/24/23:

https://www.theverge.com/2023/5/24/23735639/microsoft-surface-pro-x-camera-not-working-error-fix

The article will be updated as information from Microsoft becomes available.
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Anonymous

2023-05-24T17:52:01+00:00

According to recent online articles the challenge phrase for Windows 11 is A1B2C3 followed by your password. Follow the prompts, but even that has caused problems, too. Good luck!
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Anonymous

2023-05-24T16:32:43+00:00

How do you do this??

I can't see how I can change the date .

Any chance you could share the steps

Thanks!
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Anonymous

2023-05-24T16:30:51+00:00

This is insane! So this isn't just me who is dealing with this alone obviously! How is everyone around the globe who owns a Surface PRO X all have their cameras fried or something! **** is going on here?! This is seriously some sci-fi **** and Microsoft you need to fix this ASAP!
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