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Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).
I've run trough the Get Help App on my device but after following all the steps camera is still not running.
Any help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated 5/26/2023 - 10:45PM EDT
We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.
For more information, visit Windows release health.
Fixing the camera is not my issue. I can't log in. The facial recognition stopped working and I entered the incorrect PIN. I am now being asked for a challenge phrase which I don't remember. I need to know how to get past this so I can log in.
I was able to fix this by changing the date to be May 22 2023 or before fixes the issue.
My camera stopped working so the facial recognition didn't work. So on logging in I entered the incorrect pin. Now it's asking for a challenge phrase, which I don't remember. I could live without the camera, I just want to be able to log in and access my apps. Anyone know how to get past the challenge phrase questions?
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