cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-24T13:53:15+00:00

    #MeToo... FU Microsoft... I had an important client meeting for which video was essential. Stop all you AI work and focus on basics.

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  2. Anonymous
    2023-05-24T12:47:00+00:00

    And to people suffering from the same issue, manually setting the date on the device to a month ago temporarily fixed it for me. All cameras work fine if the device date is set to April 2023. Some apps that required the actual time do not work properly though. I hope MS come up with something quickly.

    I’m using a surface pro x.

    Thank you! As everyone else here, my Pro X started doing this yesterday (May 23rd). It worked fine the night before. What a silly issue. Unfortunately I tried doing a system restore first (before finding this thread), and that failed oddly enough, so having to do a reinstall after all... d'oh!

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  3. Anonymous
    2023-05-24T12:39:32+00:00

    I have the same issue. I have just done a full clean install of Windows, reset to factory settings, and full Windows update, after trying everything else listed in the support checklist, and nothing. This is so frustrating, as like others I use my Pro X for business use. @microsoft please sort this out!

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  4. Anonymous
    2023-05-24T12:32:16+00:00

    This same thing has happened to me also.....has anyone heard back from Microsoft on this issue as we all seem to have had the same issue from the same day

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