Surface Duo 2 - issues with LDAC

Anonymous
2021-11-14T15:22:50+00:00

Wow - seems like the Surface Duo 2 really struggles with LDAC (on Bluetooth) at the moment.

Just tried listening with my Sony WH-1000XM4 headphones, and the music is so stuttery as to be unlistenable. Had to kick it down from LDAC to AAC.

This is a particular shame as the original Surface Duo did not have issues with LDAC. I'm hopeful a future update will resolve this...

More folk are confirming this is an issue, too... https://www.reddit.com/r/surfaceduo/comments/qd10g3/ldac_support_is_bad_sony_wf1000xm4/

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-01-09T16:49:12+00:00

    The December firmware update did fix the issue for me.

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  2. Anonymous
    2021-12-09T20:37:46+00:00

    Hi StanYau,

    Please try installing the latest update released for Surface Duo 2 to see if it resolves your scenario, and let us know if it does not.

    Details for the update can be found here: Surface Duo 2 update history (microsoft.com)

    If you haven't received updates, see Update Surface Duo.

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  3. Anonymous
    2021-11-20T07:53:40+00:00

    I came here for the same reason. What I found is that using the WF-1000XM4 (ear buds) is they are working fine in my office with the phone open or closed. When I use these on a NYC street, the connection is poor, audio continually drops out, choppy; tied phone open and closed.

    Switch to an iphone and the WF-1000XM4 work fine. Also work with a Pixel 5 and Note 20. The fact it works in my home without an issue, maybe it is the bluetooth in the phone and not the codec.

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