Surface pro 4 - clock speed of CPU keeps the same

Anonymous
2016-08-03T03:19:10+00:00

After updating to windows 10 (1607), I find that the clock speed of the CPU keeps to be 2.92GHz when plugged, and to be 2.47GHz when using battery. My surface pro 4 has a core i5 CPU. It seems strange because the clock speed of CPU should change with the workload in the Task Manager. Does anyone have the same problem?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2016-08-31T01:11:30+00:00

Fixed with today's update. Thanks, MS!

NOTE: I had to reboot twice after updating. So if anyone is not seeing the fix try a restart.

Was this answer helpful?

0 comments No comments

92 additional answers

Sort by: Oldest
  1. Anonymous
    2016-08-06T08:40:33+00:00

    does this method include wiping the c drive? I have too many applications on there and I want to avoid a wipe at all cost.

    Com'on Microsoft!! this is BS!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2016-08-06T10:55:38+00:00

    I think this has something to do with the "Surface Integration" device and the "Surface Integration Service Device." After resuming from hibernation the CPU frequency scaling is broken. Try uninstalling the "Surface Integration" device from device manager. Then let it scan for new hardware and reinstall.

    The CPU frequency will start scaling properly again (at least it did for me).

    Let the machine hibernate (or do a shutdown /h if you're impatient). Turn it back on and the issue reoccurs.

    This time, after uninstalling/reinstalling the "Surface Integration" device, disable the "Surface Integration Service Device."

    Hibernate/resume, and the CPU frequency is still scaling properly.

    I've tested this 3 times now and it seems to be working.

    I have no idea what else I might be breaking by disabling that service device. Hopefully nothing important...

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-08-06T11:43:55+00:00

    yesterday after the reinstallation was back completely normal, again today the frequency and locked again, I tried your system, but does not change anything. We wait for a fix from Microsoft

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2016-08-06T12:09:21+00:00

    Tried your way but nothing happens, did you restart or resume from hibernate after uninstall the "Surface Integration" device or just reinstall it immediately?

    Was this answer helpful?

    0 comments No comments