Surface pro 4 - clock speed of CPU keeps the same

Anonymous
2016-08-03T03:19:10+00:00

After updating to windows 10 (1607), I find that the clock speed of the CPU keeps to be 2.92GHz when plugged, and to be 2.47GHz when using battery. My surface pro 4 has a core i5 CPU. It seems strange because the clock speed of CPU should change with the workload in the Task Manager. Does anyone have the same problem?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-31T01:11:30+00:00

Fixed with today's update. Thanks, MS!

NOTE: I had to reboot twice after updating. So if anyone is not seeing the fix try a restart.

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  1. Anonymous
    2016-09-06T08:12:44+00:00

    After the update my SP4 is very very very slow!

    in idle it runs @ 0,49 mhz while connected to power adapter! 

    while typing this post, is 0,6mhz and there is a 0,5 seconds lag between characters!

    ****?

    After adding to the registry this:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\8baa4a8a-14c6-4451-8e8b-14bdbd197537]

    "Attributes"=dword:00000002

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\36687f9e-e3a5-4dbf-b1dc-15eb381c6863]

    "Attributes"=dword:00000002

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\cfeda3d0-7697-4566-a922-a9086cd49dfa]

    "Attributes"=dword:00000002

    now the system become reactive, even if these should only enable advanced options to the power management panel...

    is my sp4 sensitive?

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  2. Anonymous
    2016-08-03T21:06:05+00:00

    Hi, Kent

    I tried to re-install the update and found that the CPU speed is normal at first. Then I restart the SP4, the speed increased again. It might be related to some bugs of the system. Everything is fine with the previous version of windows 10.

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  3. Anonymous
    2016-08-03T20:58:12+00:00

    I am having the same issue. :( i5 8gb 256gb model. 

    Chatted with Surface team and they said my device was "defective"

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  4. Anonymous
    2016-08-03T06:59:44+00:00

    Same here. My SP4 has i7 CPU, the clock speed stocks at 3.2GHz when plugged and 2.19GHz on battery.

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