Surface Headphones 2 randomly disconnect and go into pairing mode

Anonymous
2021-05-05T14:14:25+00:00

My Surface Headphones 2 have recently begun randomly disconnecting from my phone and saying "Your Surface Headphones are ready to pair. Go into Bluetooth settings....". The message is very long (15-30 seconds) and prevents audio from playing, not to mention the disconnecting from my phone. This is a huge problem in the middle of a meeting.

I am not the only one to experience this issue (see this reddit thread: https://www.reddit.com/r/Surface/comments/n4mc6a/surface_headphones_2_go_into_pairing_mode_and/?utm_source=share&utm_medium=web2x&context=3 ) Is there any word from Microsoft on this issue?

Surface | Surface Headphones | Setup and pairing | Android

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  1. Anonymous
    2021-05-30T16:02:22+00:00

    I have Surface headphones running on my Surface studiio 2.

    As of the latest update I have been having constant problems with the headphones disconnecting and then reconnecting randomly throughout the day. No apparent cause, used the bluetooth wizard helper etc but nothing solved the issue.

    Then while looking through my installed app list I spotted Skype an application I had removed well over a year ago. Windows update had re-installed it (along with a bunch of other **** I didn't want !! .. stop doing that Microsoft !!).

    Deleting Skype completely solved the issue, surface headphones now working as intended with no drop-outs or disconnection.

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  2. Anonymous
    2021-05-24T16:01:05+00:00

    Same issue here and same timelines as everyone else... This is super annoying especially in the middle of a call!

    Microsoft you need to get your act together!

    Already it is bad design that the headphones voice instruction completely cover the sound instead of partially covering it but this issue makes it even more unbearable!

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  3. Anonymous
    2021-05-18T21:59:00+00:00

    Are you a Windows Insider? You might have to sign up for that on your Microsoft Account if you haven't already.

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  4. Anonymous
    2021-05-18T20:38:33+00:00

    Same issue with me. I purchased my Surface 2 Headphones only 2 months ago or so. They worked flawlessly for the first month or so but then started with this issue. It happens when paired to my Surface Pro 7, Galaxy S9, or Dell Precision 5510 laptop. All devices, computers, phone, and headset are all fully up to date. I've tried resetting the headset, as well as repairing, nothing has worked. It's a very annoying issue.

    I opened a support case with Microsoft about this and they referred me to the Feedback Hub app in Windows 10. I created a feedback incident for this titled "Surface Headphones 2 Randomly Pairing Issue". Hoping we can redirect users having this issue to this specific Feedback post and get upvotes / comments so that the issue gets brought to proper people, hopefully leading to an update with a fix.

    Link to Feedback Hub: https://aka.ms/AAcl61z

    When I try and access the  link, it says "Your account doesn't have access to this feedback".

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  5. Anonymous
    2021-05-18T13:23:01+00:00

    Same issue with me. I purchased my Surface 2 Headphones only 2 months ago or so. They worked flawlessly for the first month or so but then started with this issue. It happens when paired to my Surface Pro 7, Galaxy S9, or Dell Precision 5510 laptop. All devices, computers, phone, and headset are all fully up to date. I've tried resetting the headset, as well as repairing, nothing has worked. It's a very annoying issue.

    I opened a support case with Microsoft about this and they referred me to the Feedback Hub app in Windows 10. I created a feedback incident for this titled "Surface Headphones 2 Randomly Pairing Issue". Hoping we can redirect users having this issue to this specific Feedback post and get upvotes / comments so that the issue gets brought to proper people, hopefully leading to an update with a fix.

    Link to Feedback Hub: https://aka.ms/AAcl61z

    Was this answer helpful?

    6 people found this answer helpful.
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