Surface Headphones 2 randomly disconnect and go into pairing mode

Anonymous
2021-05-05T14:14:25+00:00

My Surface Headphones 2 have recently begun randomly disconnecting from my phone and saying "Your Surface Headphones are ready to pair. Go into Bluetooth settings....". The message is very long (15-30 seconds) and prevents audio from playing, not to mention the disconnecting from my phone. This is a huge problem in the middle of a meeting.

I am not the only one to experience this issue (see this reddit thread: https://www.reddit.com/r/Surface/comments/n4mc6a/surface_headphones_2_go_into_pairing_mode_and/?utm_source=share&utm_medium=web2x&context=3 ) Is there any word from Microsoft on this issue?

Surface | Surface Headphones | Setup and pairing | Android

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  1. Anonymous
    2021-10-11T17:59:49+00:00

    - Run Surface Diagnostic Toolkit and check Windows Update.

    Well that step was useless. That app only works on Surface devices. I have Surface headphones, but the computer has to be a Surface as well for this app to do anything.

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  2. Anonymous
    2021-08-26T04:29:41+00:00

    Your surface headphones may go into pairing mode if you turned off your Bluetooth. Luckily the surface audio mobile app will walk you through the process to get connected again. Make sure you turn on the Bluetooth on your mobile device first.

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  3. Anonymous
    2021-06-22T23:17:02+00:00

    Good call on this. I reformatted both my PCs and reset my Surface Headphones and no longer have the issue either. I'll keep this in mind if it happens to me again.

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  4. Anonymous
    2021-06-22T22:04:05+00:00

    I figured this out!  You need to go to device manager, show hidden devices in view then under bluetooth remove all of the copies of surface headphones  (there are probably many of them somehow) or other variations like "le surface headphones"  then repair them to your pc.

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  5. Anonymous
    2021-06-21T17:24:41+00:00

    You can try uninstalling Surface Audio app if you have it installed or disable it's permission to run in background.

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