Surface Headphones 2 randomly disconnect and go into pairing mode

Anonymous
2021-05-05T14:14:25+00:00

My Surface Headphones 2 have recently begun randomly disconnecting from my phone and saying "Your Surface Headphones are ready to pair. Go into Bluetooth settings....". The message is very long (15-30 seconds) and prevents audio from playing, not to mention the disconnecting from my phone. This is a huge problem in the middle of a meeting.

I am not the only one to experience this issue (see this reddit thread: https://www.reddit.com/r/Surface/comments/n4mc6a/surface_headphones_2_go_into_pairing_mode_and/?utm_source=share&utm_medium=web2x&context=3 ) Is there any word from Microsoft on this issue?

Surface | Surface Headphones | Setup and pairing | Android

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  1. Anonymous
    2021-10-11T17:59:49+00:00

    - Run Surface Diagnostic Toolkit and check Windows Update.

    Well that step was useless. That app only works on Surface devices. I have Surface headphones, but the computer has to be a Surface as well for this app to do anything.

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  2. Anonymous
    2021-05-06T00:51:58+00:00

    Hi IanSanders, 

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest the methods below to troubleshoot the issue:

    - Run Surface Diagnostic Toolkit and check Windows Update.

    • Update the Surface Headphones 2. Open theSurface Audio app, then tap Settings next to Surface Headphones. > In Device Settings, tap Updates. Tap Continue anyway if you want to update your headphones using your phone instead of on your PC using a USB cable, which is faster. If an update is available, tap Update Now. To check for updates anytime, tap Check for updates.
    • Try to forget the Surface headphones 2 from your phone then connect it again. 
    • Rename the default name of the device name (your phone). Try removing the ' symbol or shorten the device name then test. 

    Keep us updated by replying on this thread.

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  3. Anonymous
    2021-05-18T21:59:00+00:00

    Are you a Windows Insider? You might have to sign up for that on your Microsoft Account if you haven't already.

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  4. Anonymous
    2021-05-30T16:02:22+00:00

    I have Surface headphones running on my Surface studiio 2.

    As of the latest update I have been having constant problems with the headphones disconnecting and then reconnecting randomly throughout the day. No apparent cause, used the bluetooth wizard helper etc but nothing solved the issue.

    Then while looking through my installed app list I spotted Skype an application I had removed well over a year ago. Windows update had re-installed it (along with a bunch of other **** I didn't want !! .. stop doing that Microsoft !!).

    Deleting Skype completely solved the issue, surface headphones now working as intended with no drop-outs or disconnection.

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  5. Anonymous
    2021-06-21T17:24:41+00:00

    You can try uninstalling Surface Audio app if you have it installed or disable it's permission to run in background.

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