Unable to configure my Exchange email in Surface mail program

Anonymous
2012-10-26T21:49:17+00:00

First off, it's too bad Microsoft couldn't include Outlook with the other Office products.  In any case, I have had no problem configuring my exchange email address on my iPhone, iPad, PC laptop.  I've tried all sorts of combinations for server and domain, including the one I use for my iPhone, but not success!  Very frustrating.

Suppose my domain name was mydomain. On my iPhone I leave "domain" blank. I put in for server: webmail.mydomain.com.

I've tried that, I've tried addition both mydomain and mydomain.com to domain.  I've tried adding https:// to URL and also adding /owa at end (which I need for web log on).

On top of that after trying several combos Mail program presents me with blank screen, and I have to reset to get the screen back.

Not a happy camper!

Surface | Other

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  1. Anonymous
    2012-11-01T14:58:42+00:00

    I had problems in setup never mind connecting....

     

    I used the other mail, selected IMAP, had to uncheck SSL, then specified the email servers, ports 143 and 25 .... bingo... perfect

    I was able to populate my inbox using these settings, but outgoing would not work. Also, would not seem to sync after the initial setup.

    me too...

    I didnt notice before, so Im logging fault..

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  2. Anonymous
    2012-11-01T14:47:29+00:00

    I had problems in setup never mind connecting....

     

    I used the other mail, selected IMAP, had to uncheck SSL, then specified the email servers, ports 143 and 25 .... bingo... perfect

    I was able to populate my inbox using these settings, but outgoing would not work. Also, would not seem to sync after the initial setup.

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  3. Anonymous
    2012-11-01T13:50:36+00:00

    I had problems in setup never mind connecting....

    I used the other mail, selected IMAP, had to uncheck SSL, then specified the email servers, ports 143 and 25 .... bingo... perfect

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  4. Anonymous
    2012-10-31T13:44:33+00:00

    Steven_B:

    I am very impressed with everything about the Surface except the inability to connect to Exchange Server - otherwise, Microsoft has left Apple and the others in the dust!  Windows 8 and the thin magnetic keyboards and kickstand clearly set the Surface apart from all others.

    3 points:

    1. It will be sad if I cannot get Exchange Server email on such a beautifully Engineered product - actually hard to believe since every other smart phone & table can connect.
    2. Many contributors on this forum have said they can connect
    3. My surface will not properly display or load the web-based Outlook (OWA) - gibberish at the top of the screen - using Internet Explorer.

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  5. Anonymous
    2012-10-30T21:48:50+00:00

    Hello AlanMead,

    The Surface with Windows RT does not support Domain joining, even through Exchange. Try using a web-based client like Outlook Web App (OWA.)

    Every smartphone and tablet on the market supports connecting to our Exchange email account.  This is the most ludicrous response I think I have seen so far.  You have got to be kidding me.  If this is truly the case, you can expect a significant number of these devices to be returned.

    I am hoping that this is just a joke and that that Steven_B is not really a support engineer with any real company.

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