Unable to configure my Exchange email in Surface mail program

Anonymous
2012-10-26T21:49:17+00:00

First off, it's too bad Microsoft couldn't include Outlook with the other Office products.  In any case, I have had no problem configuring my exchange email address on my iPhone, iPad, PC laptop.  I've tried all sorts of combinations for server and domain, including the one I use for my iPhone, but not success!  Very frustrating.

Suppose my domain name was mydomain. On my iPhone I leave "domain" blank. I put in for server: webmail.mydomain.com.

I've tried that, I've tried addition both mydomain and mydomain.com to domain.  I've tried adding https:// to URL and also adding /owa at end (which I need for web log on).

On top of that after trying several combos Mail program presents me with blank screen, and I have to reset to get the screen back.

Not a happy camper!

Surface | Other

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  1. Anonymous
    2012-11-08T00:17:15+00:00

    Greetings everyone,

    Please see the following post for the steps given by the Windows Team regarding setting up Exchange on the Surface with Windows RT:

    http://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfnetwork/how-can-i-set-up-my-mail-app-to-connect-with/340d34a1-29cf-4f71-bfbc-09e752907813

    Please post on that thread if the issue is not solved for you as we are closing all duplicate Exchange connection threads to centralize information.

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  2. Anonymous
    2012-11-07T19:33:45+00:00

    Congrats!

    You should not have had to do all that. My SSL worked without those steps and definitely no server drive mappings. But my SSL is from trusted source and not one generated off the server itself. Great work around to the issues, now MS still needs to resolve the known issue.

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  3. Anonymous
    2012-11-07T19:29:47+00:00

    All,

    I've just been successful getting exchange email after 2 days.

    You need your server connection (able to view at least 1 drive on server).Map a network drive.

    ON SERVER I went to C:\users\public\public downloads and copied and pasted the SBS certificate package to my network folder\drive.

    ON THE SURFACE Opened IE and Internet Options. Under content tab, certificate, Trusted Root, Import and browse to the network drive you pasted the certificate and Import.

    Worked.

    Hope this helps - If not clear enough please let me know and i'll try setting up a step by step list.

    I'm not very PC savy but will try help anyone as I know how frustrating it is, especially for us 'dummys'....

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  4. Anonymous
    2012-11-07T19:19:45+00:00

    All,

    I've just been successful  gettin exchange email after 2 days.

    You need your server connection (able to view at least 1 drive on server).

    I went to C:\users\public\public downloads and copied ansd pasted the SBS certificate package to my network folder\drive.

    Opened IE and Internet Options. Under content tab, certificate, Trusted Root, Import and browse to the network drive you pasted the certificate and Import.

    Worked.

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  5. Anonymous
    2012-11-07T18:39:42+00:00

    Yes i tried this too. I have access to the wireless, can see my server drives (which i mapped) and have internet access as well.... Microsoft tried some things yesterday but we just couldn't get it going. I also had my external IT guys try some things but no luck.

    They used all my settings at there end to make sure login details were all correct and they got in no issues..... so its something to do with the surface...

    I suppose i just need to wait until microsoft find a fix.... Pretty unhappy with microsoft though as email is the main reason why i purchased 2 surface for us at office... i didn't go with an ipad because i "thought" being microsoft (and we use SBS, windows, outlook, word etc) it would be a perfect fit.... Well ... i feel almost ripped! I can't believe they would release it like this....

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