Unable to configure my Exchange email in Surface mail program

Anonymous
2012-10-26T21:49:17+00:00

First off, it's too bad Microsoft couldn't include Outlook with the other Office products.  In any case, I have had no problem configuring my exchange email address on my iPhone, iPad, PC laptop.  I've tried all sorts of combinations for server and domain, including the one I use for my iPhone, but not success!  Very frustrating.

Suppose my domain name was mydomain. On my iPhone I leave "domain" blank. I put in for server: webmail.mydomain.com.

I've tried that, I've tried addition both mydomain and mydomain.com to domain.  I've tried adding https:// to URL and also adding /owa at end (which I need for web log on).

On top of that after trying several combos Mail program presents me with blank screen, and I have to reset to get the screen back.

Not a happy camper!

Surface | Other

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  1. Anonymous
    2012-11-14T19:35:15+00:00

    No.  I still get "We couldn't find settings for..."

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  2. Anonymous
    2012-11-13T18:59:35+00:00

    Hi,

    You are the first one whom I come across that ever mention this step:

    "2. Enter your Microsoft Account information (used to be called LIVE ID)

    Most of the Surace/email and communication help neglect to mention that...

    why the heck do we need the Microsoft account anyways when all we need is just to connect to our own email server (say I have a work email account).  These step gave the user the perception that MS is trying to nab some info for the server setting or something.

    is this also sync the user setting of the machines and local account and themes...?!

    Thanks,

    CG

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  3. Anonymous
    2012-11-12T12:49:57+00:00

    Hi folks,

    Took delivery of a Laptop with Windows 8 Pro pre-loaded and struggeled to get the Mail App to sync with an Exchange Server Account (SBS 2011 - Exchange 2010 SP2 + all updates).

    It nows works fine with an Exchange Server (2007) with a proper Certificate issued for the purpose of Exchange use. I had to however get it working by going in through the People App and adding the account that way. This did not work with an SBS Server using a Self-Issued Certificate (default installation). I did also have to set the Security (wizard prompted) on the laptop to adsjust the security setting locally when it asked.

    Tried the same on a Surface RT with the above (Exchange 2007 (not SBS box)) and it did not work either.

    Conclusion:

    1. There is a bug in the ActiveSync part of the Surface RT OS not allowing authentication with Exchange regardless of whether the ceritifcate is valid or not.
    2. This may be 'by design' with the Surface RT - it won't authenticate with 'corporate' Exchange Server as the device is aimed at consumers not business. (bad move by MS here)

    Why Oh Why did MS not make it work properly from day 1. Every other device I have configured (iPhones, iPads, Andriod Phones etc) - they just work.!

    There is no good reason why MS should not allow ActiveSync to work with a Private Companies Exchange Server, Certificates aside, as all the other devices in the Market allow you to Ignore Invalid Certificates during the config and it will work.

    I have also Installed both the Self-Issued certificate used by Exchange 2010 on the SBS 2011 OS in to the Trusted Root Certification Authority Certficate Store for the Computer Account, not just the 'User Account' and this does not work either on the Surface RT or Windows 8 Pro on the Laptop.

    This needs resolved ASAP before we loose all confidence in MS.

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  4. Anonymous
    2012-11-12T11:53:24+00:00

     

    Opened IE and Internet Options. Under content tab, certificate, Trusted Root, Import and browse to the network drive you pasted the certificate and Import.

     

     

     

      

    this was the key for me.

    BTW i added the cert from an email attachemnt not media drive.

    Legend ............

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  5. Anonymous
    2012-11-08T10:34:46+00:00

    Certificates installed properly in "trusted root.." (able to connect to our protected company WLAN), however says he cannot enforce the security policy required by the server for email.

    So I got the complete list of our BYOD EAS policy from global Exec support. I can share with a MS guy, but am hesitant to post it on public. One thing, among others, they require is storage card encryption. This could be the blocking issue. Dont understand the policy anyway, since it would let the SD card not work in other devices (e,g. camera).

    Looks's like the principal issue is that altough Surface RT is kind of a BYOD (and cannot join a domain), on the other hand it's more a notebook with USB and SD card capabilities for external mem.

    Is there a list which EAS policies are supported by Surface RT?

    Thxm

    Klaus

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