Unable to configure my Exchange email in Surface mail program

Anonymous
2012-10-26T21:49:17+00:00

First off, it's too bad Microsoft couldn't include Outlook with the other Office products.  In any case, I have had no problem configuring my exchange email address on my iPhone, iPad, PC laptop.  I've tried all sorts of combinations for server and domain, including the one I use for my iPhone, but not success!  Very frustrating.

Suppose my domain name was mydomain. On my iPhone I leave "domain" blank. I put in for server: webmail.mydomain.com.

I've tried that, I've tried addition both mydomain and mydomain.com to domain.  I've tried adding https:// to URL and also adding /owa at end (which I need for web log on).

On top of that after trying several combos Mail program presents me with blank screen, and I have to reset to get the screen back.

Not a happy camper!

Surface | Other

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  1. Anonymous
    2012-10-27T18:54:11+00:00

    I hope you get some help. Apparently people have been asking my isp if they're going to offer imap and so far they don't seem to care about it.

    I don't understand why the way you get or received mail had to change. Maybe it has something to do with security? No idea though but Windows 8 doesn't use pop any more and my isp doesn't use imap so I can't use the mail app which is a disappointment.

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  2. Anonymous
    2012-10-27T18:27:32+00:00

    We have our own Windows 2007 Server Small Business Exchange set up. I've just emailed our Admin to read this thread. Maybe he can help.

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  3. Anonymous
    2012-10-27T17:51:04+00:00

    HalGoldstein, it's possible the reason you can't set up your e-mail account is on account of the server you use.

    I too tried for two hours yesterday to set up my e-mail account. At one point I got so frustrated so I decided to try and see if I could set up my gmail account. That worked fine so I went back to trying to set up the email account I use on a daily bases.

    After trying every type of set up and every possible combination, I finally did a search on my server's site to see if there were instructions for setting up an Outlook account and found out my server doesn't support Windows 8 mail.

    I can get my e-mail on the web so I ended up pinning a link to my web based e-mail account. Perhaps in time my ISP will get with the program.

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  4. Anonymous
    2012-10-27T16:27:16+00:00

    Hal,

    I have exchange setup successfully.  Based on your original question I say you need to put the domain name of the domain that you use for authentication on your exchange account.

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  5. Anonymous
    2012-10-27T13:34:24+00:00

    Hi Dewain,

    I appreciate your response and acknowledge it could be user error.  However, I am an experienced user and configured my exchange account correctly on my iPhone/iPad and Windows 7 laptop.

    Yes I entered my domain name and logon ID:  mydomain/hal

    Is Autoconfigure something our Exchange administrator should set up, or can I do it? (I am owner/CEO of our small company)

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