Surface Dock Keeps Disconnecting Intermittently

Anonymous
2020-01-10T16:44:40+00:00

Microsoft,

What is going on with this thing?

I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1. 

Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects. 

Sometimes it only happens 5 times a day. Other days it happens like a gazillion.

Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening. 

And there is no good answers on this message board that seems to fix this issue. I have read them all. 

What is going on with this thing?

Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?

This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...

What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at). 

Sincerely, 

Microsoft Enthusiast

Surface | Accessories | Surface Dock

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  1. Anonymous
    2021-12-07T02:30:32+00:00

    For the past year I thought it was only me having problems. I have 6 Dock 1's at my office and over the past year or 2 they each have developed a different mix of issues. Some don't connect to the internet, some don't connect to an external monitor, and some don't charge. I also have a Dock 2 at home and it give me a black screen for 5 seconds a few times a week. I own a surface pro 3, 5, and just got an 8 today as well as a SurfaceBook 1 and 3 so I am not a rookie with Surface products but I am second guessing my decision now with these dock issues. I'll try some of the tips I saw on here tomorrow to see how they work.

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  2. Anonymous
    2021-12-08T14:20:46+00:00

    I found a simple solution for this issue. I was experiencing the same with 2 docking stations. It happens only when the docking station is connected when the windows boots up. If you keep it disconnected when it boots up, and connect it only after logging in, I did not see it happen for the last 4 days.

    Steps to fix it is

    1. Disconnect the docking station
    2. restart Windows
    3. Log in.
    4. Connect the docking station.

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  3. Anonymous
    2021-12-08T14:27:30+00:00

    I found a simple solution for this issue. I was experiencing the same with 2 docking stations. It happens only when the docking station is connected when the windows boots up. If you keep it disconnected when it boots up, and connect it only after logging in, I did not see it happen for the last 4 days.

    Steps to fix it is

    1. Disconnect the docking station
    2. restart Windows
    3. Log in.
    4. Connect the docking station.

    And you call this a 'solution'?

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  4. Anonymous
    2021-12-08T15:26:26+00:00

    It is a work around and I can continue to work with my screens switching back and forth every few minutes.

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  5. Anonymous
    2022-01-10T17:14:12+00:00

    Hi,

    I found this thread in my desperate attempt to solve the same issue, my dock would disconnect almost everything except monitors and network connection. So I kept digging and found that it was the "USB selective suspend setting" in Power Options.

    When I went to go modify it, the option did not appear in my advanced power options menu. I had to add the following registry key via a elevated command prompt:

    REG ADD HKLM\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\2a737441-1930-4402-8d77-b2bebba308a3\48e6b7a6-50f5-4782-a5d4-53bb8f07e226 /v Attributes /t REG_DWORD /d 2 /f

    or add it manually:

    When the option appeared, I disabled the setting for the plugged in setting.

    This worked for me, hope it helps.

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    4 people found this answer helpful.
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