Clearly, after a year and 153+ people saying they all have the same problem....NO RESPONSE by Microsoft. Frustrating.
Surface Dock Keeps Disconnecting Intermittently
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Anonymous
Microsoft,
What is going on with this thing?
I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1.
Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects.
Sometimes it only happens 5 times a day. Other days it happens like a gazillion.
Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening.
And there is no good answers on this message board that seems to fix this issue. I have read them all.
What is going on with this thing?
Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?
This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...
What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at).
Sincerely,
Microsoft Enthusiast
Surface | Accessories | Surface Dock
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185 answers
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Anonymous
2021-07-15T16:00:46+00:00 -
Anonymous
2021-07-16T09:35:16+00:00 Any lawyers on here? Maybe time for a class action
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Anonymous
2021-08-04T18:28:51+00:00 Same problem here.
For me it seems to be related to the firmware update procedure.
When it happens, the Event Fewer fills with Info and Errors about the Firmware update procedure.
Obviously, something is goig wrong with it as it seems to be stuck in a loop.
And then suddenly it stops looping...I can work for a couple of hours, days if I am lycky....
What a piece of junk
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Anonymous
2021-08-24T07:07:40+00:00 Same issue here.
I had a Surface Laptop 2 + Dock 1 and experienced regular intermittent disconnections.
I replaced the Dock 1 with a Dock 2. It seemed to improve, but I was so tired of trying to solve the issue I just gave up and accepted it.
I then got a Surface Laptop 3 and the problem seems to have returned with a vengeance (when using Dock 2).
Pretty frustrated at this point as the crashing really affects my sales calls when sharing screens.
Microsoft are charging crazy money if their products can't preform basic business functions.
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Anonymous
2021-09-09T13:17:11+00:00 I had this same problem with my Surface Book. My monitors were randomly disconnecting. For me, it turned out the problem was a little piece of paper that had gotten stuck in the surface connect port (power adapter port) on my Surface Book. I was dealing with this problem for weeks before I figured it out. If you're having the same issues, it's worth taking a look.