Yes it seems Microsoft has yet to read this or do anything about it. Mine is fixed for now after they sent me a new one, however I see it keeps happening to new people all the time. It still remains a mystery why they won't fix this?
Surface Dock Keeps Disconnecting Intermittently
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Anonymous
Microsoft,
What is going on with this thing?
I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1.
Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects.
Sometimes it only happens 5 times a day. Other days it happens like a gazillion.
Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening.
And there is no good answers on this message board that seems to fix this issue. I have read them all.
What is going on with this thing?
Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?
This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...
What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at).
Sincerely,
Microsoft Enthusiast
Surface | Accessories | Surface Dock
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
185 answers
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Anonymous
2021-06-28T11:29:49+00:00 -
Anonymous
2021-06-29T03:59:24+00:00 I agree with you. Microsoft are so over priced that you would think they would have fixed the issue with the Surface Dock. They haven't and don't give a damn about the end user because they are Microsoft. I will definitely not be purchasing another Microsoft Product and going the HP Spectre x360.
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Anonymous
2021-07-07T04:04:57+00:00 I still have this issue. It is extremely annoying if it disconnects during works when I'm using external HDDs and a keyboard/mouse connected to the Dock, it means I will lose data and control of the laptop. I have a Surface Book 2 15", this issue happens on my old Dock 1 and now the new Dock 2. All updated to the newest firmware. Guess they never tried to find out why and solve this.
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Anonymous
2021-07-07T06:18:08+00:00 Yes, It appears that Microsoft does not read these boards. So speaking like they see this and will do something is wishful thinking. As you can see this has been running for years with no help from Microsoft.
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Anonymous
2021-07-12T11:54:17+00:00 I have just switched to the HP Spectre x360 too with a Kensington Thunderbolt 4 Hub and this has none of the previous issues (the Surface Pro 7 had) and is reliable and the i7 CPU is much faster without all the frustrating throttling.