Surface Dock Keeps Disconnecting Intermittently

Sorry to hear.

Mine has been fine for a week now.

I reserve the right to change my mind if things change.

Microsoft,

What is going on with this thing?

I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1. 

Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects. 

Sometimes it only happens 5 times a day. Other days it happens like a gazillion.

Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening. 

And there is no good answers on this message board that seems to fix this issue. I have read them all. 

What is going on with this thing?

Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?

This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...

What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at). 

Sincerely, 

Microsoft Enthusiast

I am having the same problem.  In contact with Surface support but they can't get it fixed.  We need more people to scream!!!!

OK.  I might have found the issue.  It has been working for three days now.

Don't laugh.

I took a tooth brush and dipped it in rubbing alcohol 

Cleaned the dock's connection plug

Cleaned the folding keyboard terminals

Cleaned the Surface Pro keyboard connection terminals

Extensively cleaned the Surface Pro's dock connection socket.

Finally, I blew them all dry with some canned air.

Hope I did not just curse everything but it seems to be working.

This work for anyone else?

And now you're not got intermittent connections with the dock? 

I'm still facing this issue - all my contacts are clean.

OK.  I might have found the issue.  It has been working for three days now.

Don't laugh.

I took a tooth brush and dipped it in rubbing alcohol 

Cleaned the dock's connection plug

Cleaned the folding keyboard terminals

Cleaned the Surface Pro keyboard connection terminals

Extensively cleaned the Surface Pro's dock connection socket.

Finally, I blew them all dry with some canned air.

Hope I did not just curse everything but it seems to be working.

This work for anyone else?

Has anyone ever received a response from microsoft on this topic ?  I have 2 surface pro 6 each with the Dock, everyday the ethernet card disables itself....   Need to know if there is a fix for this?