Look at how old this thread is. Microsoft doesn't care about this, never did. They just continue to sell the same ****.
Surface Dock Keeps Disconnecting Intermittently
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Anonymous
Microsoft,
What is going on with this thing?
I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1.
Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects.
Sometimes it only happens 5 times a day. Other days it happens like a gazillion.
Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening.
And there is no good answers on this message board that seems to fix this issue. I have read them all.
What is going on with this thing?
Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?
This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...
What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at).
Sincerely,
Microsoft Enthusiast
Surface | Accessories | Surface Dock
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Anonymous
2022-06-16T11:52:13+00:00 -
Anonymous
2022-06-16T11:04:41+00:00 @Janette_Z and Microsoft in general
I 100% agree with Nabil, I bought Surface and a Surface dock expecting a quality product, given the price. They have been nothing but a disappointment. I have exactly the same issue as most everyone else in this thread. I even bought a new dock, only for the problem to reoccur soon afterwards. For some reason the dock connects and disconnects repeatedly and so the lap top beeps continuously. The only devices I have connected through the dock are a screen and a printer. This happens in particular during TEAMS and ZOOM meetings, even using the lap tops built in mic & audio. How about giving us some help and a fix for these problems Microsoft? Better still what about making stuff that works properly in the first place?
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Anonymous
2022-06-11T03:05:12+00:00 My issues have been resolved after 1+ months of usage. I hope this helps others -
I ordered a Plugable USB 3.0 and USB-C 7-Port Charging Hub and stacked the devices as follows:
Surface Laptop 4 via Surface Dock 2 + Desktop PC | ATEN USB Switch - Keyboard (100ma), Mouse Receiver (100ma) | Plugable USB Charging Hub - Webcam (500ma), Headset Base Station (100ma), Busylight (500ma), Stream Deck (500ma)I was able to back out the USB sleep selective sleep power management settings suggested above. This appears to have resolved the issue. My hypothesis is that at a certain power configuration or draw, the Surface Dock 2 begins to struggle to provide sufficient power. Thus it is important that if you have a number of devices that you use a self-powered USB hub that is capable of supplying power to each port without relying on the host power from the Surface Dock 2.
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Anonymous
2022-04-14T05:32:38+00:00 Disabling USB sleep selective sleep power management and removing two higher powered devices from the chain seems to be helping.
I used USB Deview to spot the high power draw devices - Elgato Stream Deck and a Kuado Busylight at 500mA each. I suspect the TP-Link UH720 USB Hub isn't a self-powered hub even though it has a power adapter. I ordered a Plugable USB 3.0 and USB-C 7-Port Charging Hub (also considered a Startech USB hub that was described as self powered) to swap out the TP-Link and see if it can power all of the devices without relying on power from the dock. If it is stable, I will back out the USB selective sleep setting.
The end configuration should be a chain that looks like this, with my hope that there is no power drawn out of the Surface Dock 2 from the USB peripherals that are physically separate (some of the internals of the Surface Dock 2 appears to register as USB devices with independent power draw according to USB Deview).
Surface Laptop 4 via Surface Dock 2 + Desktop PC | ATEN USB Switch - Keyboard (100ma), Mouse Receiver (100ma) | Plugable USB Charging Hub - Webcam (500ma), Headset Base Station (100ma), Busylight (500ma), Stream Deck (500ma) -
Anonymous
2022-04-11T06:27:23+00:00 Thanks for sharing.
Unfortunately no one here has made any progress as far as I know. Everybody is struggling with the same issues while Microsoft doesn’t respond at all.
They know by now that something is horribly wrong with the electric circuit of their Surface laptop and/or docking station but they choose to NOT respond at all. I think they hope that the problem will go away when people replace their laptops over the years.
Some people here even suggested to start a class action law suit against Microsoft to force them to come to an acceptable solution…
So far, I’ve accepted the problem, reboot my docking station from time to time and will replace my surface somewhere this year. NEVER a Microsoft Surface laptop again. It’s proven by now…they should stick to software development and leave hardware development to the big boys.