Surface Dock Keeps Disconnecting Intermittently

Anonymous
2020-01-10T16:44:40+00:00

Microsoft,

What is going on with this thing?

I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1. 

Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects. 

Sometimes it only happens 5 times a day. Other days it happens like a gazillion.

Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening. 

And there is no good answers on this message board that seems to fix this issue. I have read them all. 

What is going on with this thing?

Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?

This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...

What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at). 

Sincerely, 

Microsoft Enthusiast

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-05-18T20:29:39+00:00

    This is all happening with me, too.

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  2. Anonymous
    2020-05-11T16:48:51+00:00

    I did the same thing.  worked for a while then returned.  I was able to send the dock back for a refund.  Call Microsoft customer service.  takes a long time but you can get it done.

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  3. Anonymous
    2020-05-11T15:56:41+00:00

    Gave up and bought a second dock. Third day of operation. Absolutely no problems. It is NOT firmware, it is nothing over than a faulty piece of kit. Given how widespread this is ...

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  4. Anonymous
    2020-05-11T15:35:53+00:00

    I have been fighting the same problem with a Surface Pro 3 and Dock.  A solution would be nice.  I have updated drivers, Removed devices, Same problem.

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  5. Anonymous
    2020-05-06T08:09:04+00:00

    I've given up, AMAZON took this crappy peace of hardware back, even 1,5 years after the purchase. It seems they've had so many complaints they've actually delisted the dock.

    I've bought a cheap (€40) USB C Hub with Power Delivery, bought a 87W USB C charger for another €30 and voilá, I have a working dock.

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