Surface Dock Keeps Disconnecting Intermittently

Anonymous
2020-01-10T16:44:40+00:00

Microsoft,

What is going on with this thing?

I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1. 

Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects. 

Sometimes it only happens 5 times a day. Other days it happens like a gazillion.

Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening. 

And there is no good answers on this message board that seems to fix this issue. I have read them all. 

What is going on with this thing?

Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?

This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...

What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at). 

Sincerely, 

Microsoft Enthusiast

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-04-08T18:12:09+00:00

    I have the same issue.  I have a Surface Book 2 (Model 1793 i7).  I reported the issue and was sent a replacement dock.  Didn't fix it. 

    It is at the point where to get the dock to connect faster I start the Dock Update tool and run that when the dock disconnects.  That seems to have the system refresh faster and allow for the devices to reconnect.  One thing is for sure I am not getting a Surface for my next laptop.  This has (and continues to be) such a huge pain.

    The only thing that the dock is used for is to connect monitors and internet.  Power only provided to the laptop.

    I did not get a new dock, I got a new power supply.  I am told that it is the power supply that is causing this problem.  There is a "bug" in the old ones.

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  2. Anonymous
    2020-03-06T02:39:33+00:00

    Fortunately for me (but unfortunately for some), the steps I outlined in my repair adventure have resolved my dock's issues since I posted them.

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  3. Anonymous
    2020-03-05T13:33:19+00:00

    Sorry to hear.

    Mine has been fine for a week now.

    I reserve the right to change my mind if things change.

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  4. Anonymous
    2020-02-27T18:40:29+00:00

    Has anyone ever received a response from microsoft on this topic ?  I have 2 surface pro 6 each with the Dock, everyday the ethernet card disables itself....   Need to know if there is a fix for this?

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  5. Anonymous
    2020-02-26T10:43:50+00:00

    Exactly the same with my Surface Book 2. Tried with updated video drivers, moving windows to the NVIDIA card. This is all just ****, the problem keeps coming back. Right now this happens every 2 minutes. I am going to throw that Microsoft rubbish out to the trash if MS doesn't care to work on this.

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