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Microsoft,
What is going on with this thing?
I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1.
Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects.
Sometimes it only happens 5 times a day. Other days it happens like a gazillion.
Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening.
And there is no good answers on this message board that seems to fix this issue. I have read them all.
What is going on with this thing?
Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?
This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...
What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at).
Sincerely,
Microsoft Enthusiast
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had problems with the dock since using my surface book 2, since about 1,5 year ago. Last month(s) i haven't experienced a disconnection dock. I have Teams running all day, combined with Photoshop and Outlook. Normally this was causing to much load on the dock and made it disconnecting. Now its runs smooth for weeks (knocking on wood) Maybe there was an Windows update that made some changes?
Does anyone else have the same experience?
My Surface Book and Surface Dock had worked flawlessly for years with just a screen, mouse and keyboard. Over the past year, the screen started disconnecting, then the USB devices. I've tried updating firmware and drivers, editing the registry to disable USB sleeping, disconnecting the dock until after I boot and replacing the dock with a new one. Nothing worked except avoiding the dock and plugging everything directly into the Surface. I've even tried disconnecting each peripheral but the others are still act flaky.
This can't be a dock hardware/power problem.
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Hi,
I found this post looking for a solution to a similar error on a Surface Book I. I tried everything suggested by the users so far without success. In my case, the problem seems to be the detachable display. I detached and reattached and the dock connection is so far stable...
Anyway, just in case this is helpful to someone!
Cheers
Thanks! I will give it a try
