Screen flicker and ghosting

Hi, I believe if your machine has ghosting issue, it would also flicker like mine. My machine started flickering first then after awhile the ghosting problem also appeared. So you can try using some PC stress test applications like "Intel XTU" to keep your machine busy and heated for about an hour. Once the problems show up, run wmic csproduct command with elevated command prompt, take photos and videos with your mobile phone and send them to MS support.

My suggestion is that you can tell the support guy your machine has BOTHissues, just the ghosting happens more often. If they still reject your case. Tell them that according to the flickergate website, screen ghosting is one of the symptoms caused by the hardware defect so it must be included in this replacement program.

Good luck.

Don't worry, if your SP4 pro are suffering from flickergate, it's qualified of this replacement program because SP4 pro was out less than 3 years. My machine had the problem in the following sequence:

1. horizontal lines on top of the screen, bottom lines under opened application disappear
2. screen flickering after around 30 mins
3. screen ghosting after around another 10 mins

If the horizontal lines start to show up, don't turn off. Use a PC stress test applications like "Intel XTU" to keep your machine busy and heated further until flickering or ghosting, take photos and videos as the evidences and send them to MS support.

Hi, 

Me too having the same issue of Screen Flickering and The device works for about an hour or two before this starts to happen, so not sure if it's related to software more than hardware.My laptop is now out of warrenty and trying to reach microsoft hardly to solve this issue. 

Can any one help on this URGENTLY. 

Thanks

Hi, 

I also having the same issue and as you said, my machine is also now almost waste and need some proper solution for this. Tried to reach microsoft support, but cannot be reached. 

I bought this Laptop in US and now using it in India for more than an year. When I approached Microsoft they are informing that they dont have any support from India. Now, dont know what to do. can any one suggest what next? and how to move forward?

need an advice. 

Thanks

Hi, as I've said before. Your device will be covered by the replacement program if

1. your device was bought no more than 3 years, even the warranty already expired
2. your device is suffering from the symptoms described in https://flickergate.com/

So what you need to to is to call your local MS support immediately to open a case, and then they will ask you to provide evidences such as photos and videos. Before the problems appear, open command prompt and type wmic csproduct, maximize the windows to show your machine serial, machine codes, etc. Once the problem occur, take photos and videos and send them to MS support. If they confirm that is really a screen flickering problem, they will manage logistic to collect and return your device.