Screen flicker and ghosting

Anonymous
2017-06-21T11:24:18+00:00

My surface pro 4 developed a horizontal line across the top of the screen, and then ghsot windows appeared of closed boxes during use, to the extent where the screen became unreadable and a restart was needed.

My device warranty expired in April, and i understand that MS doesn't do anything except replace the device if there's an issue, so my question is, without a warranty, what is there to do?  I can't believe that after a year, a device that costs as much as a top-end laptop, brakes and has to be thrown away.

Anyone had any similar issues and found solutions?

HELP!!

Thanks

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-05-23T11:07:07+00:00

    Microsoft are now replacing out of warranty Surface Pro with screen problem as long as less than 3 years old

    Here is the link

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    Spread the word

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  2. Anonymous
    2018-05-24T14:28:39+00:00

    I'm arranging a replacement next week. When I asked the support guy would this issue happen again after sometime since this is a hardware design problem, he spoke evasively with no confirmed answer. Also, they will only replace it with a refurbished machine, not a new one. So I'm not convinced they have resolved the problem, it will come back in the future.

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  3. Anonymous
    2018-05-24T15:04:44+00:00

    The guy I spoke to was much more positive.  He said it was a batch problem and that he guaranteed that the replacement would not have the issue.   Fingers crossed

    Anyhow as my machine was out of warranty it has to be worth giving a new machine a go.   Not everyone with a Surface Pro 4 has this issue.  I have a friend who bought his at the same time as me who has never had the problem

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  4. Anonymous
    2018-05-24T15:09:07+00:00

    I hope so :-)

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  5. Anonymous
    2018-06-26T01:31:19+00:00

    Microsoft are now replacing out of warranty Surface Pro with screen problem as long as less than 3 years old

    Here is the link

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    Spread the word

    My 2 years old surface pro4 started to have the screen ghosting problem (but not flickering) a few weeks ago. I contacted Microsoft support in HK and they said the replacement program only include the flickering issue but not for ghosting screen. This is extremely annoying as I am sure this is also a known hardware issue facing with all others in the world.

    Any suggestion how this can be resolved?

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