Screen flicker and ghosting

Anonymous
2017-06-21T11:24:18+00:00

My surface pro 4 developed a horizontal line across the top of the screen, and then ghsot windows appeared of closed boxes during use, to the extent where the screen became unreadable and a restart was needed.

My device warranty expired in April, and i understand that MS doesn't do anything except replace the device if there's an issue, so my question is, without a warranty, what is there to do?  I can't believe that after a year, a device that costs as much as a top-end laptop, brakes and has to be thrown away.

Anyone had any similar issues and found solutions?

HELP!!

Thanks

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-07-18T02:04:57+00:00

    I've tried all those to no avail. And I don't wan to pay for a customer service call just for them to tell me nothing can be done. Seems like everyone on the screen flickering thread have wasted their time paying to call. Feels like I'm left with an expensive piece of junk here.

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  2. Anonymous
    2017-07-18T01:31:31+00:00

    Hi Marcus,

    A software installation alone will make the screen flicker. Please follow some of the methods to get this resolved:

    Method 1: Fix common Surface problems using the Software Repair Tool.

    Method 2: Uninstall Duet Display. Here's how:

    1. Go to Start
    2. Select Settings > System > Apps & Features
    3. Check to see if Duet Display is listed under installed software. If Duet Display is in the apps list, uninstall it.

    Method 3: Install any available updates.

    Method 4: If you have Hyper-V installed, please turn it off. Here's how: 

    1. Select the search box in the taskbar, type in programs and features, and select Programs and Features.
    2. Select Turn Windows features on or off.
    3. Remove the check from Hyper-V and tap OK.
    4. Restart your Surface device.

    If the issue remains the same after following all the methods, you may keep in touch with our Global Customer Service. Or get your Surface serviced.

    Please feel free to contact us again for future concerns.

    Regards.

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  3. Anonymous
    2017-07-17T10:46:19+00:00

    The same issue has been happening to me SP4 in the last few weeks. It's also a few months out of warranty. Unfortunately, I don't live in the US; I'm in Singapore. Are there any solutions that I can seek. The device is so painful to use nowadays. I'm getting both the ghosting and the constant flickering

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  4. Anonymous
    2017-06-27T15:26:52+00:00

    This could be a hardware related issue. We suggest that you run the Software Repair Tool from this link and see if the issue will be resolved. If not, we recommend that you visit one of our Microsoft Store near your area. You can also contact our Answer Desk team.

    Feel free to post back if you have other questions or concerns.

    I ran the software repair too, checked for updates, uninstalled and reinstalled the drivers and then attempted 2 factory resets on my devices.  None of which solved the problem.  Infact it started ghosting and flickering when it was rebooting from a factory reset.

    I took both tablets into the Microsoft Store and they said this was a known hardware issue and did a warranty replacement on both devices.

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  5. Anonymous
    2017-06-27T06:46:37+00:00

    Hey Neil

    I haven't run the software repair tool yet but will do once I get some decent internet! I don't hold out much hope though...

    Regarding the heavy usage, mine starts doing it within minutes of turning the system on and only running Google Chrome! As it did just now when I tried to do some internet banking.

    I'm in contact with Support via Twitter so hopefully something can be sorted (ideally collecting a replacement from an authorised dealer or from their offices in Nairobi) otherwise I'm just carrying around almost 2 grands worth of metal and plastic.

    Good luck with Africa though. It's immense. You'll love it.

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