Screen flicker and ghosting

Anonymous
2017-06-21T11:24:18+00:00

My surface pro 4 developed a horizontal line across the top of the screen, and then ghsot windows appeared of closed boxes during use, to the extent where the screen became unreadable and a restart was needed.

My device warranty expired in April, and i understand that MS doesn't do anything except replace the device if there's an issue, so my question is, without a warranty, what is there to do?  I can't believe that after a year, a device that costs as much as a top-end laptop, brakes and has to be thrown away.

Anyone had any similar issues and found solutions?

HELP!!

Thanks

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-06-26T06:12:36+00:00

    Hi, I believe if your machine has ghosting issue, it would also flicker like mine. My machine started flickering first then after awhile the ghosting problem also appeared. So you can try using some PC stress test applications like "Intel XTU" to keep your machine busy and heated for about an hour. Once the problems show up, run wmic csproduct command with elevated command prompt, take photos and videos with your mobile phone and send them to MS support.

    My suggestion is that you can tell the support guy your machine has BOTHissues, just the ghosting happens more often. If they still reject your case. Tell them that according to the flickergate website, screen ghosting is one of the symptoms caused by the hardware defect so it must be included in this replacement program.

    Good luck.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-06-26T01:31:19+00:00

    Microsoft are now replacing out of warranty Surface Pro with screen problem as long as less than 3 years old

    Here is the link

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker

    Spread the word

    My 2 years old surface pro4 started to have the screen ghosting problem (but not flickering) a few weeks ago. I contacted Microsoft support in HK and they said the replacement program only include the flickering issue but not for ghosting screen. This is extremely annoying as I am sure this is also a known hardware issue facing with all others in the world.

    Any suggestion how this can be resolved?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-24T15:09:07+00:00

    I hope so :-)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-24T15:04:44+00:00

    The guy I spoke to was much more positive.  He said it was a batch problem and that he guaranteed that the replacement would not have the issue.   Fingers crossed

    Anyhow as my machine was out of warranty it has to be worth giving a new machine a go.   Not everyone with a Surface Pro 4 has this issue.  I have a friend who bought his at the same time as me who has never had the problem

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-05-24T14:28:39+00:00

    I'm arranging a replacement next week. When I asked the support guy would this issue happen again after sometime since this is a hardware design problem, he spoke evasively with no confirmed answer. Also, they will only replace it with a refurbished machine, not a new one. So I'm not convinced they have resolved the problem, it will come back in the future.

    Was this answer helpful?

    0 comments