Screen flicker and ghosting

>Your device will be covered by the replacement program

There is no international warranty on Surface. Customer must ship FROM a

supported country and receive the replacement IN a supported country:

Microsoft's response if you live in an unsupported country:

"We appreciate your response. As an alternative option, if you have a friend

and/or relative who are residing/lives in an official launch/released country,

he or she will be able to set up the service (repair/replacement) request on

your behalf. Then he/she can visit this link on how to get it serviced.

Please be advised that in this scenario, sending the device to and from the

non-launch country to friends or family in a launch country and then to the

exchange center and back is a customer's responsibility. Microsoft will only pay

for shipping to and from the exchange center and an address in an official

launch country. The option to ship directly to an exchange center from a

non-launch country is currently unavailable."

https://answers.microsoft.com/message/3e8b7496-8a72-4d9a-9917-df8a3cef2dfe?threadId=5cdbee24-89ec-4ee4-9ba3-9de18caf46f1

Hi, as I've said before. Your device will be covered by the replacement program if

1. your device was bought no more than 3 years, even the warranty already expired
2. your device is suffering from the symptoms described in https://flickergate.com/

So what you need to to is to call your local MS support immediately to open a case, and then they will ask you to provide evidences such as photos and videos. Before the problems appear, open command prompt and type wmic csproduct, maximize the windows to show your machine serial, machine codes, etc. Once the problem occur, take photos and videos and send them to MS support. If they confirm that is really a screen flickering problem, they will manage logistic to collect and return your device.

Hi, 

I also having the same issue and as you said, my machine is also now almost waste and need some proper solution for this. Tried to reach microsoft support, but cannot be reached. 

I bought this Laptop in US and now using it in India for more than an year. When I approached Microsoft they are informing that they dont have any support from India. Now, dont know what to do. can any one suggest what next? and how to move forward?

need an advice. 

Thanks

Hi, 

Me too having the same issue of Screen Flickering and The device works for about an hour or two before this starts to happen, so not sure if it's related to software more than hardware.My laptop is now out of warrenty and trying to reach microsoft hardly to solve this issue. 

Can any one help on this URGENTLY. 

Thanks

Don't worry, if your SP4 pro are suffering from flickergate, it's qualified of this replacement program because SP4 pro was out less than 3 years. My machine had the problem in the following sequence:

1. horizontal lines on top of the screen, bottom lines under opened application disappear
2. screen flickering after around 30 mins
3. screen ghosting after around another 10 mins

If the horizontal lines start to show up, don't turn off. Use a PC stress test applications like "Intel XTU" to keep your machine busy and heated further until flickering or ghosting, take photos and videos as the evidences and send them to MS support.