Screen flicker and ghosting

Hi Steve

I have gone through the software repair tool that NoNine or in their response, not sure if it's solved the problem, but might be worth doing anyway.

I have discovered that the problem of ghosting only starts occuring when the device is working hard, i.e. has a couple of heavy programs running at the same time. This suggests it's a hardware issue, but i only ran one big program at any one time yesterday, and it worked fine all day. I know it doesnt solve your problem, but it might help you get through africa without having to do without your surface for a while.

Ultimately though, this needs a replacement device, none of the software repair tools work, but they might just iron out some unknown creases in other programs we didn't know were there.

Enjoy the ride, i am heading there next April on my KTM.

I have the exact same problem but mine is only six months old. The issue has gotten progessively worse and now the ghosting happens within an hour of operating and becomes usable. The problem is that I'm 8 weeks into a 12 month trip in Africa (currently in Ethiopia) and was using it for blogging, photo-back up and video editing, none of which I can now do.

I'd previously contacted Microsoft who instructed me to delete and redownload the display drivers from a specific link but this didn't work. So now my  £1700 machine I bought in December last year is almost useless.

I really need to get this sorted as that money was a large chunk of my travel budget. I appreciate that a public forum isn't an ideal way to get this solved so if you could contact me via email, that would be great.

Steve

This could be a hardware related issue. We suggest that you run the Software Repair Tool from this link and see if the issue will be resolved. If not, we recommend that you visit one of our Microsoft Store near your area. You can also contact our Answer Desk team.

Feel free to post back if you have other questions or concerns.

Hi, 

Thanks for the update link, however my device is set to automatically check for updates, and so it shouldn't need a manual input to that should it?  I had already checked for updates, and had the latest Creative update to windows 10, but i downloaded the files as you suggested, but the problem with ghosting is still present.

The device works for about an hour or two before this starts to happen, so not sure if it's related to software more than hardware.

So now, as i write this, the ghosting has started again, and i've been working relatively trouble-free for a couple of hours up to now.

Also, a quick point, just before the ghosting of the windows starts to happen, a line appears across the very top of the screen - i've tried taking a screenshot of this, but as it's so close to the top, it isn't captured in the clipping.  As soon as this line appears, the rest of the problems soon follow; so there must be a relationship.

What's next?

Hi Neil,

The screen issue that you are experiencing could be addressed by installing the latest firmware of your device. We suggest that you download and install it from this link. Choose all the updates from the list.

Let us know if installing the latest firmware of your device helped resolve your concern.