Screen flicker and ghosting

Anonymous
2017-06-21T11:24:18+00:00

My surface pro 4 developed a horizontal line across the top of the screen, and then ghsot windows appeared of closed boxes during use, to the extent where the screen became unreadable and a restart was needed.

My device warranty expired in April, and i understand that MS doesn't do anything except replace the device if there's an issue, so my question is, without a warranty, what is there to do?  I can't believe that after a year, a device that costs as much as a top-end laptop, brakes and has to be thrown away.

Anyone had any similar issues and found solutions?

HELP!!

Thanks

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-07-30T22:47:24+00:00

    Hi Steve,

    Were you able to contact our Global support? If not, you can also contact us via chat on this link for further assistance.

    Regards.

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  2. Anonymous
    2017-07-18T02:04:57+00:00

    I've tried all those to no avail. And I don't wan to pay for a customer service call just for them to tell me nothing can be done. Seems like everyone on the screen flickering thread have wasted their time paying to call. Feels like I'm left with an expensive piece of junk here.

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  3. Anonymous
    2017-07-17T10:46:19+00:00

    The same issue has been happening to me SP4 in the last few weeks. It's also a few months out of warranty. Unfortunately, I don't live in the US; I'm in Singapore. Are there any solutions that I can seek. The device is so painful to use nowadays. I'm getting both the ghosting and the constant flickering

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  4. Anonymous
    2017-06-27T06:46:37+00:00

    Hey Neil

    I haven't run the software repair tool yet but will do once I get some decent internet! I don't hold out much hope though...

    Regarding the heavy usage, mine starts doing it within minutes of turning the system on and only running Google Chrome! As it did just now when I tried to do some internet banking.

    I'm in contact with Support via Twitter so hopefully something can be sorted (ideally collecting a replacement from an authorised dealer or from their offices in Nairobi) otherwise I'm just carrying around almost 2 grands worth of metal and plastic.

    Good luck with Africa though. It's immense. You'll love it.

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  5. Anonymous
    2017-06-27T06:24:02+00:00

    Hi Steve

    I have gone through the software repair tool that NoNine or in their response, not sure if it's solved the problem, but might be worth doing anyway.

    I have discovered that the problem of ghosting only starts occuring when the device is working hard, i.e. has a couple of heavy programs running at the same time. This suggests it's a hardware issue, but i only ran one big program at any one time yesterday, and it worked fine all day. I know it doesnt solve your problem, but it might help you get through africa without having to do without your surface for a while.

    Ultimately though, this needs a replacement device, none of the software repair tools work, but they might just iron out some unknown creases in other programs we didn't know were there.

    Enjoy the ride, i am heading there next April on my KTM.

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