Screen flicker and ghosting

I went into the Microsoft Store, and they told me that they have no idea what causes the ghosting issue, and from what he has seen , it never gets better. This unit is a replacement unit I got because the previous Surface Pro 4 screen was malfunctioning. The warranty ended in Feb. and this just started 3 weeks ago. So I believe I'm screwed. 

Please say there is a way to fix this besides the steps listed in this tread. I tried all of them to no avail. 

Please help.

Everything I read and saw over and over is that it is a hardware issue with the touch screen display.  There are no software tools, or repair tools that we can install to fix the issue.  I tried resetting the devices to factory and it ghosted and flickerd during the entire reset process and continued after the reset.  This wasn't a heavy software usage issue as I would turn on the device and couldn't even log in because the screen was going nuts.

The devices just have to be replaced at a Microsoft Store or authorized replacement dealer.  There aren't any other solutions to this problem.  I had to get both of my SP4's replaced and both of the new ones are working fine so far, but we shall see how long that lasts.

Thank you for your input. I got this unit in Feb, and my warranty expired later that month. The unit I exchanged had some with the screen registering touch inputs here and there. All I had to do was turn off touch controls. I'd much rather deal with that issue than this screen flickering issue. 

Since I'm out of my warranty period, they won't swap out my unit. Had I known I was going to get a unit with this hardware issue I wouldn't have traded in my other other unit. 

Do you think there is anyway to get some kind of trade in. This isn't fair at all.

I went into the Microsoft Store, and they told me that they have no idea what causes the ghosting issue, and from what he has seen , it never gets better. This unit is a replacement unit I got because the previous Surface Pro 4 screen was malfunctioning. The warranty ended in Feb. and this just started 3 weeks ago. So I believe I'm screwed. 

Please say there is a way to fix this besides the steps listed in this tread. I tried all of them to no avail. 

Please help.

Everything I read and saw over and over is that it is a hardware issue with the touch screen display.  There are no software tools, or repair tools that we can install to fix the issue.  I tried resetting the devices to factory and it ghosted and flickerd during the entire reset process and continued after the reset.  This wasn't a heavy software usage issue as I would turn on the device and couldn't even log in because the screen was going nuts.

The devices just have to be replaced at a Microsoft Store or authorized replacement dealer.  There aren't any other solutions to this problem.  I had to get both of my SP4's replaced and both of the new ones are working fine so far, but we shall see how long that lasts.

Hi Marcus,

A software installation alone will make the screen flicker. Please follow some of the methods to get this resolved:

Method 1: Fix common Surface problems using the Software Repair Tool.

Method 2: Uninstall Duet Display. Here's how:

1. Go to Start
2. Select Settings > System > Apps & Features
3. Check to see if Duet Display is listed under installed software. If Duet Display is in the apps list, uninstall it.

Method 3: Install any available updates.

Method 4: If you have Hyper-V installed, please turn it off. Here's how: 

1. Select the search box in the taskbar, type in programs and features, and select Programs and Features.
2. Select Turn Windows features on or off.
3. Remove the check from Hyper-V and tap OK.
4. Restart your Surface device.

If the issue remains the same after following all the methods, you may keep in touch with our Global Customer Service. Or get your Surface serviced.

Please feel free to contact us again for future concerns.

Regards.

So I've tried all of these but the repair tool did nothing and duet/hyper v aren't enabled so I'm still stuck with a malfunctioning unit. Could someone please contact me at [deleted email address for security of privacy] to discuss options. Going to a store isn't possible as I'm in Ethiopia. 

Cheers

Steve 

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi Marcus,

A software installation alone will make the screen flicker. Please follow some of the methods to get this resolved:

Method 1: Fix common Surface problems using the Software Repair Tool.

Method 2: Uninstall Duet Display. Here's how:

1. Go to Start
2. Select Settings > System > Apps & Features
3. Check to see if Duet Display is listed under installed software. If Duet Display is in the apps list, uninstall it.

Method 3: Install any available updates.

Method 4: If you have Hyper-V installed, please turn it off. Here's how: 

1. Select the search box in the taskbar, type in programs and features, and select Programs and Features.
2. Select Turn Windows features on or off.
3. Remove the check from Hyper-V and tap OK.
4. Restart your Surface device.

If the issue remains the same after following all the methods, you may keep in touch with our Global Customer Service. Or get your Surface serviced.

Please feel free to contact us again for future concerns.

Regards.

So I've tried all of these but the repair tool did nothing and duet/hyper v aren't enabled so I'm still stuck with a malfunctioning unit. Could someone please contact me at [deleted email address for security of privacy] to discuss options. Going to a store isn't possible as I'm in Ethiopia. 

Cheers

Steve 

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Hi Marcus,

A software installation alone will make the screen flicker. Please follow some of the methods to get this resolved:

Method 1: Fix common Surface problems using the Software Repair Tool.

Method 2: Uninstall Duet Display. Here's how:

1. Go to Start
2. Select Settings > System > Apps & Features
3. Check to see if Duet Display is listed under installed software. If Duet Display is in the apps list, uninstall it.

Method 3: Install any available updates.

Method 4: If you have Hyper-V installed, please turn it off. Here's how: 

1. Select the search box in the taskbar, type in programs and features, and select Programs and Features.
2. Select Turn Windows features on or off.
3. Remove the check from Hyper-V and tap OK.
4. Restart your Surface device.

If the issue remains the same after following all the methods, you may keep in touch with our Global Customer Service. Or get your Surface serviced.

Please feel free to contact us again for future concerns.

Regards.