Surface Book 2: External Monitor Flickering

Anonymous
2018-06-21T02:17:54+00:00

I bought a Surface Book 2 last month.  Yesterday, I started using it with an external monitor (connected to the SB through a HDMI to USB-C adapter). 

The external monitor flickers and disconnects once every 2 minutes, and then returns, only to flicker/disconnect again, repeatedly.  This makes working with an external monitor unbearable.

I see that many people have asked similar question re. the SB, but I could not find a reliable and actionable solution.

Can you please help me?

Thank you.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2018-06-21T16:37:45+00:00

    Hello Danilo,

    Thank you for bringing this up. There are some factors to consider when this issue occurred like compatible monitor, adapter used, etc. Let's sort this out. However, to be able to understand the issue better, can you give us more details by answering these following questions:

    • Can you tell us the make and model of the external monitor?

    • Have you tried using other similar adapter to see if there are any changes?

    • Can you tell us if the flickering/disconnection responds to an app/program? Were you able to check the screen resolution as well?

    • What troubleshooting steps have you tried so far?

    • Can you confirm if the device has the latest firmware update installed? How about the graphics driver?

    Let us know so we can help you further.

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  2. Anonymous
    2018-06-23T17:28:40+00:00

    Joseph,

    Please see the answers to your questions, in the same order:

    • Monitor: Dell 19”, model P1917S.
    • Yes, I have. The problem persists with various adapters.
    • The flickering / disconnection does not respond to any app or program; it happens irrespectively of any other issue.
    • I have not tried any trouble-shooting steps.
    • I cannot confirm if I have the latest firmware. How can I know if I do?

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  3. Anonymous
    2018-06-24T16:04:24+00:00

    Joseph,

    In the meantime, I downloaded the latest firmware update you linked to, one file at a time.  It did not solve the problem.

    What is the graphics driver you refer to in your last question?  Where do I find it?

    Thank you.

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  4. Anonymous
    2018-06-24T21:54:00+00:00

    Hi Danilo,

    Thank you for giving us an update. The Graphics driver can be checked by going to Device Manager > Display Adapter. Since the device is already updated and the issue still persists, we suggest that you follow the steps provided in this **article**to resolve the issue.

    For reference, you may also check this article: Connect Surface to a TV, monitor, orprojector.

    Kindly update us with the results so we could further assist you.

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  5. Anonymous
    2018-06-25T01:04:16+00:00

    Marby,

    Thank you for the reply.  I read the article you linked to, but it was a general one and did not contain the solution to my monitor flickering.

    I already downloaded and installed the firmware drivers, and the problem persists. 

    Looking at other forum questions, I see that various other Surface Book owners also report the same issue.  Does Microsoft already have a specific solution to this problem?

    Thank you.

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