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I bought a Surface Book 2 last month. Yesterday, I started using it with an external monitor (connected to the SB through a HDMI to USB-C adapter).
The external monitor flickers and disconnects once every 2 minutes, and then returns, only to flicker/disconnect again, repeatedly. This makes working with an external monitor unbearable.
I see that many people have asked similar question re. the SB, but I could not find a reliable and actionable solution.
Can you please help me?
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I think I can safely say Surface Dock works. I use my Surface Book 2 mainly as workstation and in my office I have the dock and never had any issues with external monitor.
Tried working from home and got the flickering issue using the USB-C to HDMI connector. However the external monitor is different at home so could be related to that, but my Surface Pro 4 don't have any issue when using mini display port and the same external monitor.
Has anyone found getting the Surface Dock fixes this problem? I don't wish to spend hundreds of dollars if it doesn't help. My problem has only suddenly started happening but since I use my computer for interviewing people, not only is it frustrating but it renders the computer totally unusable for this while this problem persists. Really tearing my hair out!
I've discovered that at least one flickering monitor issue is related to Bluetooth. No idea why but if I'm sitting in front of the monitor and move the mouse or tap the keyboard after they have been idle for a while the screen flickers and will continue to do so. Restarting solves the problem for a while. I've set the Bluetooth radio and devices to not let the computer turn them off but that has only helped a little.
Same problem here. After waking my SurfaceBook 2 15" from sleep or detaching the tablet, one of the two external monitors starts to flicker. Reboot solves the problem until the laptop goes to sleep again.
I have the same issue -- SurfaceBook connected to surface doc, connected to two external monitors -- the monitors flicker / drop connection for about 1-2 seconds every 2-4 minutes throughout the day.
Craig
