Surface Book 2: External Monitor Flickering

Anonymous
2018-06-21T02:17:54+00:00

I bought a Surface Book 2 last month.  Yesterday, I started using it with an external monitor (connected to the SB through a HDMI to USB-C adapter). 

The external monitor flickers and disconnects once every 2 minutes, and then returns, only to flicker/disconnect again, repeatedly.  This makes working with an external monitor unbearable.

I see that many people have asked similar question re. the SB, but I could not find a reliable and actionable solution.

Can you please help me?

Thank you.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-01-14T18:33:55+00:00

    OK I figured out how to change the refresh rate but the problem is now worse if anything.

    The adapter properties for the surface book 2 display (display 1) and the external monitor both state "Intel (R) UHD Graphics 620" as the adapter type - shouldn't they be running on the Nvidia graphics card? I've got the Surface book 2 13.5 inch with the performance base, 16gb ram, intel i7 8th gen with NVIDIA GeForce Discrete Graphics card.

    Any help greatly appreciated.

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  2. Anonymous
    2020-01-14T18:25:27+00:00

    How does one change the refresh rate? can't find any instructions that allow me to do it - I can see the refresh rate in the settings but cannot determine anywhere that lets me change it.

    Any help greatly appreciated. It seems mad that a £2k surface book 2 can't do what my £350 surface go can do with its USB C port.

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  3. Anonymous
    2020-01-14T18:24:38+00:00

    How does one change the refresh rate? can't find any instructions that allow me to do it - I can see the refresh rate in the settings but cannot determine anywhere that lets me change it.

    Any help greatly appreciated. It seems mad that a £2k surface book 2 can't do what my £350 surface go can do with its USB C port.

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  4. Anonymous
    2019-12-25T14:45:41+00:00

    I had same problem plugin external monitor to surface book .I finally fixed it by changing the rate refreshment  at 60hz hope it will help

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  5. Anonymous
    2019-11-11T17:10:25+00:00

    I adjusted my displays refresh rate and the problem is gone

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    2 people found this answer helpful.
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