Surface Book 2: External Monitor Flickering

Anonymous
2018-06-21T02:17:54+00:00

I bought a Surface Book 2 last month.  Yesterday, I started using it with an external monitor (connected to the SB through a HDMI to USB-C adapter). 

The external monitor flickers and disconnects once every 2 minutes, and then returns, only to flicker/disconnect again, repeatedly.  This makes working with an external monitor unbearable.

I see that many people have asked similar question re. the SB, but I could not find a reliable and actionable solution.

Can you please help me?

Thank you.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-05-18T17:25:23+00:00

    I know this was a while ago, but it would really be helpful knowing what you changed the refresh rate from/to in solving your problem. I'm having the issues described all over this forum using USB-C to HDMI adapter for my external monitor. I checked and the refresh rate was a default 59 Hz. I switched to 60 Hz for a test, flickering still occurred but less frequent and shorter each time it occurred. Tried the 75 Hz and it flickered immediately and constantly.... those were my only options.

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  2. Anonymous
    2020-03-25T22:03:15+00:00

    This was happening constantly to me - I have two Samsung Monitors plugged into my SurfaceBook2 via a USB-C hub.

    I checked the devices attached to the SurfaceBook2 here: Control Panel\All Control Panel Items\Devices and Printers

    Under the Unspecified items, there is one Device listed normally, plus the USB 2.0 Hub devices. However Windows sometimes also has as a second and apparently unhelpful Device (same icon as the one normally there) also listed. When I click on this and Remove Device, all flickering stops.

    The appearance of the second Device is apparently random, but it is always there when the screens are flickering and removing it always stops that.

    I hope this helps!

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  3. Anonymous
    2020-01-14T23:47:49+00:00

    Good luck!

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  4. Anonymous
    2020-01-14T23:10:25+00:00

    Thanks PriceCook,

    I've just ordered a 3' cable and will test it once it arrives and report back.

    Still, seems crazy that the Surface Go has no issue whereas the mighty SurfaceBook 2 struggles to send a USB C connection - I read somewhere else that it may be an issue with the two separate graphics processors conlicting with eachother and in this instance the unit needs replacing. Hope this isn't the case as I can't find anywhere else here in Belgium that has the same spec machine in stock with a Qwerty base.

    Cheers for now.

    D

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  5. Anonymous
    2020-01-14T22:59:21+00:00

    This solution didn't work for me - gonna buy a usb c to HDMI adaptor then run it through a regular hdmi to hdmi cable and see if that works.

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