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I bought a Surface Book 2 last month. Yesterday, I started using it with an external monitor (connected to the SB through a HDMI to USB-C adapter).
The external monitor flickers and disconnects once every 2 minutes, and then returns, only to flicker/disconnect again, repeatedly. This makes working with an external monitor unbearable.
I see that many people have asked similar question re. the SB, but I could not find a reliable and actionable solution.
Can you please help me?
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
How does one change the refresh rate? can't find any instructions that allow me to do it - I can see the refresh rate in the settings but cannot determine anywhere that lets me change it.
Any help greatly appreciated. It seems mad that a £2k surface book 2 can't do what my £350 surface go can do with its USB C port.
I had same problem plugin external monitor to surface book .I finally fixed it by changing the rate refreshment at 60hz hope it will help
This worked for me. No more blinking.
Pardon me for jumping in.
As Scpr stated, they replaced it. Surface devices are not repairable. Something to keep in mind when considering the extended warranty.
Hi, thanks for letting us know. I still have the issue and it’s driving me crazy. How much time did they need to repair it?
