Surface Book 2: External Monitor Flickering

Anonymous
2018-06-21T02:17:54+00:00

I bought a Surface Book 2 last month.  Yesterday, I started using it with an external monitor (connected to the SB through a HDMI to USB-C adapter). 

The external monitor flickers and disconnects once every 2 minutes, and then returns, only to flicker/disconnect again, repeatedly.  This makes working with an external monitor unbearable.

I see that many people have asked similar question re. the SB, but I could not find a reliable and actionable solution.

Can you please help me?

Thank you.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-01-24T19:26:54+00:00

    Not sure if this will be helpful, but I was able to fix this problem by correcting the refresh rate of my secondary monitor. It seems that Window 10 selected the wrong refresh rate. Once on the supported refresh rate of my monitor, the flicker went away.

    Hope this works for others.

    How did you adjust your refresh rate of the secondary monitor?

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  2. Anonymous
    2020-09-11T15:46:29+00:00

    Appears to be the same issue I had.  Turned-out to be a bad video controller in the keyboard of my SB.  There are video controllers in both the keyboard and tablet (screen).   Microsoft knows about this problem and should still honor their warranty.

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  3. Anonymous
    2020-09-01T11:51:25+00:00

    I never had any flickering issues the first year of SB2 ownership. I use a Surface Dock. Then it started happening once in a blue moon. Now its happening every other minute.

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  4. Anonymous
    2020-08-21T04:17:26+00:00

    External screen flicker, unstable jittery,  on Surface Book 2 via with a usb-c adapter to HDMI.

    I tried exchanging all elements (except the surface book) and finally was convinced the moving of the tablet screen position ( OPEN/CLOSE ANGLE) was causing issues.

     I UN-DOCKED the screen and replaced it and now there is no sensitivity to the screen position and my external monitor is stable.

    CLEARLY there was a poor connection.

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  5. Anonymous
    2020-07-14T13:37:49+00:00

    switching to a 3ft usb-c to hdmi cable fixed it for me.

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