Is there a path to obtain replacement Surface Earbud charging cases?

Question

Is there a path to obtain replacement Surface Earbud charging cases?

Anonymous

We have 3 Surface Earbud charging cases that are being used for device testing that no longer show the BT light, and dont appear to be functioning for pairing. Is there a path to purchase / obtain just the charging case?

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Answer 1

Hello Jeff Bryner,

Welcome to Microsoft Community.

I am afraid that you need to directly communicate with the support staff of Surface Earbuds to confirm this demand, because if there is a problem with the charging case, we only recommend that you send the charging case together with the Earbuds to the support team for inspection or repair, if necessary, perhaps they will replace your faulty charging case.

But before that, I recommend that you first refer to the official support information and try to fix this LED light is not bright and cannot be paired through firmware reset:

Reset Surface Earbuds - Microsoft Support

But if you still have problems with your Earbuds charging case after following the steps in the link, allow me to direct you to try support:

Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

Type Surface Earbuds, press Enter, and click "Contact Support" at the bottom:

Select Technical Support and select the device model you are currently using in Produce family, then click Confirm:

You will see contact options for Chat support and Phone support, please contact them during business hours:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist