Surface touch screen works with pen, but not my finger

Anonymous

I can use my pen with the touch screen, but my Surface doesn't respond when I use my finger. What is the issue?

I have already restarted twice. I don't think it's an update problem because I just downloaded updates two days ago.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi there,

Thank you for replying back.

If none of the solutions works, you also have the options of contacting our support or doing a self-service request here.

Best Regards,

Clare

0 comments

Answer accepted by question author

Anonymous

Hi uteweatherman,

Thank you for reaching out to us on the community forum and thank you for your question. I understand you are having finger input issues on your Pro 3 device. I'm here to help.

I'd like to know more details:

You said the Pro pen works fine but it doesn't respond to your fingers, correct? Are you using the finger and the pen at the same time?

When you bring Surface Pen close to the touchscreen, a point appears on the screen and the screen ignores other input such as your hand resting on the screen. You can relax and write or draw as you would with a regular pen and paper.

Do you have all updates? Just to be sure, you can see the detailed update information for Pro3 here.****

If you still have issues with touch, I'd suggest the following:

Before you begin
Solution 1: Clean the screen
Solution 2: Reset touchscreen calibration
Solution 3: Install the latest updates
Solution 4: Two button shutdown (Surface Pro only)
Solution 5: Restore, refresh, or reset Surface

Please reply back and let us know.

Best Regards,

Clare

0 comments

15 additional answers

Anonymous

2015-01-07T16:52:35+00:00

I found that the screen was not responsive this way when the original power cord adapter or a replacement power cord adapter was plugged in. The screen was a bit warm, but not hot. I unplugged the power cord, and the full screen functionality came back.

After trying several different adapters, I found one from the original manufacturer. It does not have the USB port, but otherwise, it works well.

The power cord adapter for the Surface Pro 2 seems to have been a flawed design or a lemon in production. You can't buy them anymore and I can't get the original cord replaced through my warranty with Best Buy. Microsoft did a redesign for the Pro 3. Rather than acknowledge a defect and replace all the Surface Pro 2 power cords, Microsoft seems to be just ignoring the problem (like Dell did with a large group of defective motherboards). Not a wise long-term strategy.
Was this answer helpful?

0 comments No comments
Anonymous

2014-10-07T13:35:32+00:00
Hi there,

Thanks for reaching out again. We are here to help.

Please see the following:
- If you are talking about the sign-in password, it will be the password of the Microsoft account that links to your Surface.
- If you have not registered your Surface, you can see *Register your Surface product.*
- If you are asked for a serial number, you can see *Find the serial number on Surface*.
- When you are ready to send in your device for a service, please see *How to prepare your Surface for service.*
I hope the information I provide is useful to you.

Let us know if you have other questions or concerns in the future.

Best Regards,

Clare
Was this answer helpful?

0 comments No comments
Anonymous

2014-10-06T21:09:06+00:00

Hi clare

Thanks for replying back.

Link to self service request required password.

How should I obtain that.
Was this answer helpful?

0 comments No comments