Surface Duo Unlock

Hello again. Thanks for your reply, I tried to unlock the device using the method you suggested, but AT&T says the device was not sold or activated by them. SIM card AT&T in the device at all times.

@Geman Litsenberger:

i have the same issue. The recommended process from Microsoft is not working. AT&A's unlock request site is filtering out people like us (who bought a brand new Surface Duo device). We couldn't even get pass the stage to officially lodge an unlock request to AT&T.

We need Microsoft to work with AT&T on this issue of unlocking Surface Duos which were locked to AT&T. It seems like there are many people out there who suffer the same fate. Especially now with Amazon/Woot! clearing their stock of brand new Surface duo (locked to AT&T).

I just don't understand this situation. Amazon/Woot are clearing the Surface duo devices and people are snapping them up. Isn't this a good time for users to product test and feedback to product owner (i.e. Microsoft)? There's going to be good amount of user feedback/insights generated for this mobile device (phone+productivity monster). Does Microsoft want this group of users to only remember/feedback Surface Duo as a secondary device that only excel as an e-book reader or gadget for surfing net at home?

Microsoft should quickly get the surface duos unlocked for these new users, get them to use their Surface Duos as they are on the move. Get the insights and incorporate them for their next iteration of mobile device!!!

Hello again. Thanks for your reply, I tried to unlock the device using the method you suggested, but AT&T says the device was not sold or activated by them. SIM card AT&T in the device at all times.

Hello German Litsenberger,

In order to get a device unlocked you would need to go through the carrier that originally locked the phone to get the unlock code sent to the device.

Only Surface Duo AT&T devices may need an unlock code. Surface Duo 2 and Surface Duo non-AT&T devices do not need unlock codes as they are unlocked devices.

AT&T can assist you further with your request. First, you need to submit a SIM unlock code request to AT&T by visiting http://att.com/deviceunlock  . You will need to provide the device IMEI (tap Settings, tap About and provide the IMEI number) and other requested information. AT&T will communicate order processing information via e-mail.

If your phone is locked to AT&T but was not obtained through AT&T, either through another retailer or a replacement via a warranty exchange, then please allow additional time for AT&T to obtain the unlock code and respond to your request.

After submitting the request, you will receive an email from AT&T to validate your email address is correct. If you are unable to find that email, check your junk mail to see if it is there. You will need to respond to that email within 24 hours to validate your email address. If you do not respond within 24 hours, you will need to go back to http://att.com/deviceunlock  and submit a new request and then need to validate your email.

After validating your email address, you will receive another email from AT&T on the status of your request once it has been processed. It may take up to 5 business days to receive a response. If AT&T indicates that they are unable to provide you with an unlock code for your device, then contact Microsoft Support  for additional assistance.

Thanks,